Cancellation Policy

Cancelling an order

Before dispatch

If you need to cancel, email us as soon as you can with your order number. If the order has not yet been dispatched, we will cancel it and refund you in full to your original payment method.

Orders placed before 2pm on a business day are dispatched the next business day, so the window to cancel is usually short. We will always tell you honestly whether we caught it in time.

After dispatch

Once an order has shipped we cannot recall it. You can still return it — see our Return and Refund Policy. For a change-of-mind return after dispatch, the cost of return shipping is paid by the customer.

Refused or undelivered parcels

If you refuse delivery or a parcel comes back to us as undeliverable, we will refund the purchase price once it reaches us. The original outbound shipping cost is not refundable in that situation, because the service was performed.

Orders we cancel

We may cancel an order where the item is unavailable, where a pricing error has occurred, or where we suspect fraud. If we cancel an order you have paid for, you are refunded in full and we will email you to explain.

How refunds are issued

Cancellation refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the funds.

Contact

Email millionaire621@proton.me with your order number.