FAQs

Ordering

How do I place an order?

Add the item to your cart and check out. You will receive an order confirmation by email straight away. If it does not arrive within a few minutes, check your spam folder before contacting us.

Can I change or cancel my order?

Email us as soon as possible. We can usually change or cancel an order before it is dispatched. Once it has shipped, please use the return process instead.

The Countertop System

Do I need a plumber, a drill, or any tools?

No. It is not connected to your plumbing at all. Take it out of the box, set it on the counter, fill the top, and pour from the spigot. Nothing is drilled, tapped or mounted.

Can I use it in a rental?

Yes, and that is largely the point. There is nothing to install and nothing to undo, so there is no landlord conversation and nothing to make good when the lease ends. It packs up and moves with you.

How do I replace the cartridge?

By hand. The cartridge twists out and a fresh one twists in. No tools, no draining the unit from underneath, no service call.

How do I clean it?

Wipe the outside with a soft damp cloth and rinse the reservoir with warm water every few weeks. Skip abrasive pads and bleach-based cleaners, which pit stainless steel over time.

Shipping and returns

Where do you ship?

We currently ship within the United States only.

How long does delivery take?

Orders placed before 2pm on a business day are dispatched the next business day. Delivery then typically takes 5 to 9 business days. Tracking is emailed as soon as your order leaves the warehouse.

What if it is not right for my kitchen?

Send it back within 30 days in its original packaging and we will refund the purchase price. Full details are in our Return and Refund Policy.

Do I pay for return shipping?

For a change-of-mind return, yes. If the item arrived damaged, faulty, or is not what you ordered, we cover it.

Still need help?

Email millionaire621@proton.me and include your order number. We aim to reply within one business day.